Senior Associate, Order Management

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Objective of the Position:

Provide end to end order management support to Elanco’s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements. Managed inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulate timeframe. Suggest improvements to existing processes and solutions. Support new and existing team members through proper knowledge transfer, sharing of resource, knowledge, and experience.

Functional Task (including but not limited to):

• Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
• Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
• Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
• Generate billing according to the established Elanco billing policy and comply with countries tax requirement.
• Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
• All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
• Recognizes and solves typical problems within team or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
• Support controls and regular checks to ensure compliance with internal control, standards, or rules.
• Support the delivery of service levels and KPI targets.
• Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (i.e. email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems.
• Completes tasks and meet all compliance related requirements, including audit request, SOX Control and adherence to Elanco policies and procedures under moderate supervision.
• Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.
  
  

Skills and Capabilities:

• Requires basic knowledge, understanding or some specialization of Order Management activities and relationship with the business.
• Meticulous in details and post good analytical skills.
• Under moderate to limited supervision, effectively prioritize and complete assigned functional tasks and other deliverables.
• Anticipate and responds flexibly and empathically to customer needs and effectively manage their expectations.
• Ability to make decisions within procedures and policies that impact the activities related to own work.
• Able to recognizes and solves typical problems that can occur in own work unit.
• Positive working attitude with a high degree of initiative and is adaptable to change.
• Ensure ownership for all applicable SOX and Operational Controls in own work unit.
• Good interpersonal skill as frequent communication with stakeholders from various department would be required.
  
  

Requirements

• Diploma/Degree in Finance/Accounting, Business Administration with 0 -2 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service. Encourage fresh graduates to apply.
• Basic knowledge and understanding of Order Management and Accounting Functions
• Basic knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
• Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
• Lean/Six Sigma exposure or equivalent is a plus but not require.
• Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
• Proficient in English is mandatory; multi-lingual is required if you support Japan, Korea, Taiwan, China, Thailand and Vietnam
  
  

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status