Senior Customer Development Manager

Kenvue Is Currently Recruiting For a

Senior Customer Development Manager

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Channel Manager - Modern Trade

Location:

Asia Pacific, Malaysia, Selangor, Petaling Jaya

Work Location:

Hybrid

What You Will Do

Kenvue is currently recruiting for:

Senior Customer Development Manager

This position reports into Channel Manager - Modern Trade and is based at Petaling Jaya, Selangor D.E., Malaysia.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to: Channel Manager - Modern Trade

Location: Petaling Jaya, Selangor D.E., Malaysia

Responsibilities

The Senior Customer Development Manager is responsible for supervising the development and servicing of national/key accounts to achieve business sales objectives. They will review results against forecasts and adjust business plans to ensure objectives are met, assign quotas and accounts to individual sales staff, and prepare periodic sales reports for management. They will also resolve routine problems and customer complaints and supervise the day to day activities of a sales team:

Key Responsibilities

• Develops, implements, monitors business plans towards the achievement of targets in Modern Trade key account.
• Responsible for the achievement of sales KPIs of the assigned key account Modern Trade Hypermarket.
• Contributes to the growth and operating results of the company by developing Kenvue business in these direct accounts.
• Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast.
• Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans.
• Responsible on business building activities to customers to ensure sales targets are achieved within budget spend rate.
• Implement Customer’s Trading Terms, Business Plans, Financial Viability Analysis recommendation and trade pricing strategy.
• Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.
  
  

Cross Functional Responsibilities

• Work closely with Trade Marketing Team to design, plan, budget, sync, execute and track impact of campaigns, launches & promotions
• Actively involved in demand management with supply chain on a 3 to 12 months planning horizon
• Work with Finance to ensure sanctity in budget management, account receivable, reconciliation, etc.
  
  

Required Qualifications

What we are looking for

• Degree qualified with approximately 5 years FMCG experience in a similar role
• Strong account management experience specifically in consumer / modern retail space. Preferably who have managed Modern Trade Account – Lotus / 99SM / Giant / Aeon Group.
• Commercially focused with strong financial acumen and a high level of attention to detail
• Experience in delivering strong account management plans with a record of accomplishment in being able to connect with and influence key decision makers
• High level of motivation with an ability to create a positive and engaging environment with team members and sales operation team
• Ability to travel frequently to customer sites and stores.
  
  

What’s In It For You

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time, & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region
• Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.