Service Coordinator
ZUS Coffee
Date: 1 week ago
City: Subang Jaya
Contract type: Full time
Position Responsibilities
Education
Qualification and Experiences
- SLA Review & Cost Monitoring:
- Regularly review SLA base rates to ensure they align with company standards and market trends.
- Timely update vendor agreements to reflect current terms, conditions, and pricing structures.
- Monitor and track all cost base rates to ensure compliance with approved budgets and SLA terms.
- Identify and address any discrepancies or cost deviations in vendor agreements.
- Procurement Support:
- Raise and process purchase orders (POs) for maintenance requirements and secure necessary approvals.
- Source and procure spare parts, tools, and services required for maintenance and repair tasks.
- Maintain inventory of critical spare parts to ensure availability for preventive and corrective maintenance.
- Vendor & Supplier Coordination:
- Liaise with vendors and suppliers to obtain quotations, negotiate pricing, and finalize orders.
- Track and follow up on purchase requests, delivery orders, and invoices to ensure timely completion.
- Monitor vendor performance and ensure compliance with service agreements.
- Cost Management & Reporting:
- Maintain detailed records of repair, maintenance, and procurement costs.
- Conduct cost analyses
- Prepare periodic reports on maintenance expenses and provide insights to management for budget planning.
- Review Base rate
- Record Keeping & Documentation:
- Organize and maintain records of all POs, quotations, invoices, and maintenance logs.
- Update databases with accurate cost and resource allocation information for tracking and auditing purposes.
- Ensure compliance with company policies regarding documentation and financial records.
- Operational & Team Support:
- Collaborate with the maintenance team to ensure they have the resources needed to address repairs and preventive maintenance tasks efficiently.
- Expedite urgent requests for high-priority maintenance issues.
- Support the analysis and resolution of recurring issues by tracking patterns and providing datainsights.
- Preventive Maintenance Coordination:
- Assist in planning and scheduling preventive maintenance activities by ensuring the availability of parts and resources.
- Track preventive maintenance tasks and costs to identify opportunities for efficiency improvements.
Education
Qualification and Experiences
- Diploma or bachelor’s degree in business administration, Finance, or a related field.
- Minimum 2 years of experience in service coordination, procurement, or a similar support role in a maintenance environment.
- Technical Proficiency:
- Familiarity with procurement and financial management tools.
- Proficiency in Microsoft Office Suite, especially Excel, for data tracking and reporting.
- Organizational Skills:
- Strong attention to detail and ability to manage multiple priorities effectively.
- Communication:
- Excellent communication skills for coordinating with vendors and internal teams.
- Problem-Solving:
- Analytical mindset to identify cost-saving opportunities and streamline processes.
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