Service Desk Agent

Accenture Southeast Asia


Date: 6 hours ago
City: Subang Jaya
Contract type: Full time
THE WORK: Join our dynamic team! Build Knowledge and support the team. Participate in Problem Solving discussions. Let's embark on an exciting journey together.


  • Drive incident and outage management, investigation and restoration
  • Monitor systems and trends to improve performance and prevent incidents
  • Track and facilitate acceptance of changes to production environments
  • Operate information technology production services according to management protocols and Service Level Agreements (SLAs)


    • HERE'S WHAT YOU WILL NEED:


  • Advanced proficiency in IT Service Desk
  • Advanced proficiency in Customer Technical Support
  • It is advantageous to have prior experience in relevant related skills
  • Bachelor's Degree in relevant field of studies


    • BONUS POINTS IF YOU HAVE:


  • Advanced Customer Satisfaction proficiency
  • Intermediate Quality Assurance (QA) proficiency


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