Service Sales and Support Coordinator

GEA Group


Date: 11 hours ago
City: Shah Alam
Contract type: Full time
Responsibilities / Tasks

  • Prepare quotation and costing for customers based on internal calculation tools and price lists or internal/vendor quotations.
  • Support sales and follow up with customer via email/phone call
  • Execution spare part and field service order and on-time delivery to customers, according to relevant after sales orders
  • Manage client information via client relationship management (CRM) software
  • Maintain installed base database such as Data entry, filing duties, document control & other sales administrative tasks as and when assigned.
  • Liaise with other members of the team and support workshop admin task
  • Provide invoicing, purchase orders, shipment, clearing, delivery and monitor account receivable. (Incl. alignment with GEA Internal and external parties)
  • Monitor stock level, manage inventory and ordering
  • Prepare/support on service documentations such as reports, manual etc.

Your Profile / Qualifications

  • Candidate with experience in the engineering service industry (Refrigeration Preferred)
  • Proven experience in spare parts / Service sales and order processing or other similar previous responsibilities will be considered a plus.
  • Candidate with diploma in engineering or equivalent is preferred.
  • Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
  • Well-organized and responsible with an aptitude in problem-solving
  • Good oral, written and presentation skills in the English language are essential. Able to converse in Mandarin would be beneficial

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