Service Sales and Support Coordinator
GEA Group
Date: 2 weeks ago
City: Shah Alam
Contract type: Full time
Responsibilities / Tasks
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- Prepare quotation and costing for customers based on internal calculation tools and price lists or internal/vendor quotations.
- Support sales and follow up with customer via email/phone call
- Execution spare part and field service order and on-time delivery to customers, according to relevant after sales orders
- Manage client information via client relationship management (CRM) software
- Maintain installed base database such as Data entry, filing duties, document control & other sales administrative tasks as and when assigned.
- Liaise with other members of the team and support workshop admin task
- Provide invoicing, purchase orders, shipment, clearing, delivery and monitor account receivable. (Incl. alignment with GEA Internal and external parties)
- Monitor stock level, manage inventory and ordering
- Prepare/support on service documentations such as reports, manual etc.
- Candidate with experience in the engineering service industry (Refrigeration Preferred)
- Proven experience in spare parts / Service sales and order processing or other similar previous responsibilities will be considered a plus.
- Candidate with diploma in engineering or equivalent is preferred.
- Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
- Well-organized and responsible with an aptitude in problem-solving
- Good oral, written and presentation skills in the English language are essential. Able to converse in Mandarin would be beneficial
Then please click apply above to access our guided application process.
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