Service Technician

Dematic


Date: 3 days ago
City: Shah Alam
Contract type: Full time
The role will be servicing for client’s equipment in accordance with project and service agreements while complying with the required safety standards and procedures for a safe work environment.

We Offer

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks And Qualifications

This is What You Will do in This Role:

  • Service maintenance of a range of handheld computer equipment, Autostore system and ASRS system including ad-hoc requests and contractual obligations.
  • Management of spare parts stock and ensure that all documentation is in order.
  • Provide weekly and monthly reports on the service and maintenance of customers’ work orders.
  • Provide updates to customers on equipment repairs and spare parts delivery.
  • Implement and improve preventative maintenance schedules and maintenance management system
  • Develop service and maintenance practices to improve system reliability
  • Work schedule planning to meet operational support and PM program; monitoring of excessive overtime hours
  • Work with customers to identify operational and equipment improvement opportunities; identification of better revenue streams
  • Initiate discussions for contract renewals with customers; negotiate for longer term contracts
  • Comply with administrative requirements including reporting and timesheets
  • Participate in site operations meetings; report on performance and maintenance activities

What We Are Looking For

  • Diploma or Degree in Mechanical / Mechatronics / Electronics / Communication engineering or equivalent
  • Minimum 3 years’ of service experience in the related field
  • Understanding of OH&S requirements.
  • Ability to work in isolation, make decisions and be results driven
  • Great team player and able to work collaboratively
  • Ability to think outside of the box when solving problems
  • Customer focused
  • Ability to develop and maintain effective on-going relationships
  • Excellent verbal, written and inter-personal communication skills
  • General good attitude and workplace behaviour
  • Ability to work after official hours and participate in standby roster for emergency breakdowns
  • Ability to work at heights
  • Ability to travel to various customer sites in Penang

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