Sn Executive, Group Tour Administrator & Reservations (Group Division)

The Role:

The candidate reports to the Sn Operations Manager and will responsible for coordinating and executing daily group and MICE operations. Their KPI is to ensure the the on ground group's quality delivery is implemented.

Responsibilities:

• Daily operations : Hotel booking & rooming list, logistic management, attraction and restaurant bookings for Groups and MICE.
• On Field supervision and servicing when group is on tour. The job will be beyond the regular office hour for peak season.
• Invoicing and managing P&L on file.

Qualifications/experience:

• A minimum five years of experience working in a travel agency Group / MICE division, event companies, or the travel industry;
• Min. Diploma in Tourism Management, preferably in tourism and/or hospitality studies; or in lieu of this, relevant working experience; Tour Guides with strong administrative quality seeking for office administrative work is encouraged to apply.
• Excellent command and communication skills in English. Ability to read and write Mandarine is an advantage. There are 3 positions available one of which is for the chinese speaking market.
• Proficient in MS Word, Excel & Powerpoint. Able to use Canva / Design is an advantage.
• Good attention to detail and a quick learner. Being an excellent team player is crucial.
• An ability to work under pressure, meet tight deadlines and flexible working hours especially during peak season.
• The candidate will be working in a team, hence a strong team player is required.
• The work requires you to be in-office at PJ8 Petaling Jaya.