Bilingual Customer Service Representative

Daythree


Date: 1 day ago
City: Shah Alam
Salary: MYR 3,500 - MYR 4,000 per month
Contract type: Full time
Job Responsibility

Role

What you will do As a dedicated Customer Service Executive, youâll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

  • Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
  • Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
  • Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
  • Embracing accountability for individual KPIs and working cohesively towards team goals
  • Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
  • Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
  • Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Job Requirements

Who you are Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.

  • Strong proficiency in Mandarin and ENGLISH (C1) giving you a chance to showcase your language skills
  • Good command of English or Bahasa Malaysia to round out your communication abilities
  • 1 year experience in Customer Service and financial industry is a must
  • Previous experience in a contact centre or customer service role? That's a big plus!
  • A minimum DIPLOMA qualification, showing that you have the fundamentals in place
  • Working Hours : Sun - Thu, 1.30pm - 10.30pm

Job Benefits

Take a look at what we offer:

  • We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you!
  • Letâs talk compensation: an enticing commission structure that rewards your hard work
  • Annual Leave

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Malaysia Site Quality Leader

GE Aerospace, Shah Alam
5 days ago
Job Description SummaryThe Shop Quality Leader will provide strategic and technical leadership to drive Zero Defect Culture and Proactive Quality across shop operations. The person in this role will lead the quality organization at GEESM and will partner with the Plant Leader, Product Support Engineering, and the Global MRO organization to drive continuous improvement.Job DescriptionCompany Overview:Working at GE Aerospace means...

Office Assistant

Bermaz Motor Sdn Bhd, Shah Alam
MYR 2,000 - MYR 3,500 per month
6 days ago
Job ResponsibilityAttend incoming interactions and assist customers in their enquiries/requests/complaints based on standard operating procedures.To make any ad-hoc outgoing calls to customers as required.Handle customer's registration process and data entry.Professionally follow up with customers on documentation and transactions.Proper filing for all related documentation.To perform all other ad-hoc tasks assigned by the management. ÂJob Requirements(Branch at Seksyen 22, Shah Alam)RequirementsThe candidate...

Cashier Retail

Boustead Petroleum Marketing Sdn Bhd (BHPetrol), Shah Alam
MYR 1,700 - MYR 2,300 per month
6 days ago
Job ResponsibilityOperate point-of-sale (POS) systems accurately and efficiently to process customer transactions, including sales, refunds, and exchanges.Handle cash, credit, and debit card transactions with precision, ensuring proper cash handling procedures and minimizing discrepancies.Provide exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a professional and courteous manner.Maintain a clean and organized checkout area, ensuring adequate supplies of...