Customer Care Officer
Ogawa World Bhd (OGAWA)
Date: 2 days ago
City: Shah Alam
Contract type: Full time
Job Responsibility
- Responsible in handling all customer enquiries and request from various platforms promptly and professionally.
- To update and maintain customer interaction in the database.
- Ensuring that all enquiries / cases are replied and recorded within the stipulated time.
- To assist in resolving customer complaints tactfully
- To maintain amicable working relationship with business partner and customers
- Prepare of monthly reports and documentation
- Minimum Diploma/ Higher Diploma in qualification
- Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.
- Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage
- Fresh graduate are welcome to apply
- Customer oriented with good interpersonal and communication skills.
- Highly motivated and ability to work well within a team.
- 5 working days
- Min 14 Days Annual Leave per year
- Birthday Leave, compassionate Leave and etc
- Medical and insurance benefit
- Staff Purchase
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