Customer Service Executive
JAC Recruitment
Date: 1 week ago
City: Shah Alam
Contract type: Full time
Company Information
A company from steel strap industry is currently looking for a customer service executive role based in Shah Alam area. You will be the first point of contact for customer inquiries, orders, product troubleshooting, and more. Your ability to provide efficient, accurate, and friendly service will directly contribute to the overall success of our customer experience.
Key Responsibility
A company from steel strap industry is currently looking for a customer service executive role based in Shah Alam area. You will be the first point of contact for customer inquiries, orders, product troubleshooting, and more. Your ability to provide efficient, accurate, and friendly service will directly contribute to the overall success of our customer experience.
Key Responsibility
- Serve as the primary contact for industrial clients, addressing inquiries and concerns via phone, email and live chat.
- Process customer orders and ensure timely delivery of products and services.
- Collaborate with the sales and technical teams to ensure customer needs are met and expectatons are exceeded.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Monitor inventory levels and work closely with the warehouse and supply chain teams to ensure product availability.
- Ensure customer satisfaction and build lasting relationships through exceptional service.
- Diploma or equivalent required; bachelor’s degree preferred.
- 1-3 years of experience in customer service, ideally in an industrial or B2B segment.
- Willingness to learn technical product details.
- Excellent communication in Mandarin and English
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in Microsoft Office
- A positive, can-do attitude with a customer-first mentality.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Billing Executive
BBB Express (M) Sdn. Bhd.,
Shah Alam
3 days ago
Job ResponsibilityCalculate, prepare, and process service notes and invoicesLiaise with and assist the billing teamCross-check shipments with the in-house tracking systemCommunicate with the accounting team of other BBB Express Networks (Franchisees)Job RequirementsMinimum Education: SPMMinimum Working Experience: At least 2 yearsHands-on approach, willing to sort through existing records and create orderDetail-oriented with strong analytical skillsComfortable in a fast-paced, growth-oriented companyKnowledge of...
Executive, Cross Border (Key Account) - Mandarin Speaker
Ninja Van,
Shah Alam
6 days ago
ResponsibilitiesOperate as the lead point of contact for all matters specific to your assigned clients via email and calls.Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.Work with internal stakeholders to recognize and resolve daily operational issues.Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.Responsible...
Clerk Grade III
DKSH,
Shah Alam
6 days ago
Job summary:To manage overall order processing Outbound covering Outbound capacity in Distribution CenterJob Responsibilities:To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.To check and process all documents pertaining to EDP functions (TRAs, TOs, SIAs, SRA, Arrivals) and related documents are processed accurately...
