Customer Service Executive

About us

MHM Express Sdn Bhd specializes in freight forwarding, offering a wide range of logistics services to streamline the transportation of goods. As intermediaries between clients and various transport providers, we ensure shipments are moved efficiently and cost-effectively. Apart from the usual freight forwarding, we provide solutions for a wide array of logistics requirement, at times requiring out-ot-the-box and innovative ideas to stay ahead of competition. Our ultimate goal is to become a high value-adding company within the logistics sector.

Qualifications & experience

• Diploma/Bachelor in related field with minimum two (2) years of working customer service/documentations/operations experiences in forwarding company, preferably in the sea freight are an advantage.
• Proficiency in MS Office and PC skills.
• A self-motivated and quick learner, capable of working extended hours under consistent pressure, effectively multitasking, and performing with minimal supervision.
• Willing to learn new task.
• Good team player.
• Good in presentation, prospecting, interpersonal, and communication skills.

Tasks & responsibilities

• Handle documentations and operation of sea freight, airfreight and end-to-end deliveries & customs clearance.
• Provide customer service to clients and overseas agents by handling their queries/feedbacks and updating shipment status proactively.
• Maintain customer relationships.
• Co-ordinating with hauliers, forwarding agents and dealing with shipping liners.
• Creating shipment jobs and billings using Sea Freight System.

Benefits

• Leave entitlement.
• Medical Reimbursement.