Customer Service Officer
RETOUCH
Date: 3 weeks ago
City: Shah Alam
Contract type: Full time
Job Responsibility
- Provide excellent customer service support via phone, email, and chat, addressing inquiries, complaints, and issues promptly.
- Handle customer orders, returns, exchanges, and refunds in a professional manner.
- Maintain and update customer records and information in the system accurately.
- Collaborate with other departments to resolve customer issues efficiently.
- Assist with administrative tasks related to customer service, including data entry and report generation.
- Handle customer feedback and provide solutions to improve overall customer experience.
- Follow up on unresolved customer inquiries or complaints.
- Ensure compliance with company policies and standards in all customer interactions.
- Minimum qualification of SPM or equivalent.
- Good communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or other languages is an added advantage.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Previous experience in customer service is preferred but not mandatory.
- Basic computer skills, including in Microsoft Office.
- A positive attitude, patience, and a passion for helping others.
- Competitive salary and performance-based bonuses.
- Training and development opportunities.
- Health insurance and other company benefits.
- Friendly working environment with opportunities for career growth.
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