Desktop Support Engineer

Konica Minolta Malaysia


Date: 13 hours ago
City: Petaling Jaya
Contract type: Full time
Job Requirement

  • Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology
  • Preferably at least 2 years of related working experience.
  • Preferably Executive specializing in Information Technology or equivalent.
  • Good communication skills in English, Malay language for both spoken and written.
  • 3 Contract positions available.
  • To provide technical and process assistance to end-users via on-site, phone, email, live chat and web-form.
  • To diagnose and troubleshoot end-users’ problems with various IT tools.
  • To perform an initial assessment, attempts to resolve or escalate the problem based on customer’s standard support process and procedures.
  • Analyzes and clarifies the queries by conducting research and troubleshooting the issues.
  • Provide necessary operation reports and documentation.
  • Performs work in compliance within specified KPI/service level requirements.
  • Performs any ad hoc or scheduled PC refresh within customer's premise.
  • Provide level 2 users support (onsite support by attending to end user).
  • Troubleshooting network operating system, software and hardware.
  • Being familiar with network operating system, software and hardware.
  • Work within a ticketing system and create documentation for new processes.
  • Training staff to maximize the potential of existing technology.
  • Providing individual support and training upon request.
  • Providing recommendations about support and information access.
  • Maintaining an updated inventory of software, hardware and resources.
  • Demonstrated aptitude for continuous learning and innovative thinking.
  • Able to work independently and in a team environment.
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
  • Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

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