Digital CRM Manager (Entertainment)

Inter Island Manpower Pte Ltd


Date: 3 weeks ago
City: Kuala Lumpur
Contract type: Full time

What You Will Do

  • Ensure efficiency of CRM software (FastTrack) to improve customer's experiences.
  • Extract, analyse and present business data to further strengthen business performance and understand customer spending behaviour.
  • Develop content and execute planned CRM business life cycles or activities across email, SMS, apps, and other digital channels.
  • Collaborate closely with the content, IT and marketing teams to align CRM strategies with business objectives.
  • Provide leadership and guidance to foster a culture of knowledge-sharing through effective communication and documentation.

What You Should Have

  • Proven record of successful B2C strategy development and implementation in improving business performance using digital CRM systems.
  • Experience in data analysis and configuration of campaign life cycles in CRM systems/software (e.g., FastTrack, SalesForce, HubSpot, SugarCRM, etc.).
  • Fast learner and High stress tolerance.
  • Strong analytical skill, data-driven in decision making.
  • Result-oriented with strong problem-solving skills.
  • Proficiency in G Suite and Microsoft Office.
  • Have experience leading a team of 4-7 people
  • Candidates with i-game, forex and crypto background is an added advantage

Additional Information

  • Probation for 6 months - WFH
  • Upon confirmation, will then need to work onsite in Old Klang Road
  • Salary open for negotiation based on skills and experience + monthly commission +bonus
  • 5 days work week, Monday - Friday, 8.30am - 5.30pm

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