English Speaker With Basic up to Rm2100 as Customer Services Assistant @Jb!!!

GLOBAL OUTSOURCING GROUP


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

Responsibility

  • Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
  • Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
  • Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
  • Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
  • Keep current with any updates in service policies, operational procedures, and customer service best practices.

Requirements

Job Requirements

  • Possess at least SPM and above. Fresh graduate is welcome to apply.
  • Fluency in reading and writing in English is a must
  • 24 Hours rotational shift (9 Hours including 1 hour break)Â
  • 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
  • Passionate on customer experience related tasks
  • Able to work in a fast-paced environment.
  • Strong ability to multitask, prioritize and manage time effectively.
  • You are required to work on site at Medini 7 Office
  • Available to start work on 2ndOctober 2024Â

Job Benefits

  • Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
  • EPF+SOCSO
  • 12 Â ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
  • 1 month paid training is provided
  • FREE Â Shuttle service at some location.
  • Location: NEAR Nusa JayaÂ

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