Executive, Business Operations
DKSH
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
- Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.
- Ensure that quality objectives and KPIs of the department are achieved.
- Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
- Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
- Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
- Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
- Build and maintain good business relationship with internal teams and assigned client teams.
- Act as a point of contact for assigned clients for matters related to daily operations.
- Act as client facing for assigned agencies in portfolio and ensure daily operations and client’s expectation are fulfilled effectively.
- Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
- Undertake additional responsibilities and duties as assigned by superior from time to time.
- Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
- Demonstrate basic customer management skills
- Demonstrate advanced research and analytical skills
- Demonstrate proficiencies in office productivity tools (e.g. Pivot Table, Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
- Minimum Bachelors Degree in Business Administration.
- Minimum 1-2 years relevant work experience.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Head of Partner Sales
Enfrasys,
Petaling Jaya
4 hours ago
Essential Duties and Responsibilities: Devise and execute plan to build ties with key potential partners fostering potential alliances.Initiate and nurture relationships with key decision-makers to forge long-term partnerships, includes negotiation on partnership agreements and contracts.Cultivate and maintain strong relationships with key partners and act as a primary point of contact and provide tailored solutions including upselling and cross selling based...
SALES ADMIN CLERK
Weida (M) Bhd,
Petaling Jaya
4 hours ago
Key Responsibilities Sales Documentation:Prepare quotations, sales confirmation, and Proforma invoices, sample request form, Credit Note, debit note and warranty as per the company’s guidelinesMaintain accurate records of customer orders, quotations, and sales agreementsEnsure proper documentation for all sales transactions and maintain compliance with company policiesTracking & sorting transporter Delivery OrderChecking transporter invoices Customer Support:Respond to customer queries or complaint via...
Assistant HR Manager
BJAK,
Petaling Jaya
1 day ago
Be a Hands-On HR Leader in a Fast-Growth EnvironmentAt BJAK, we operate with speed, ownership, and a clear mission: to make financial services more accessible, affordable, and impactful. As our Assistant HR Manager, you’ll support the HR leadership team in building scalable people processes, managing day-to-day HR operations, and driving initiatives that strengthen employee experience, performance, and culture.This role is...
