Executive, Fulfillment (Key Account)

Ninja Van Malaysia


Date: 2 weeks ago
City: Shah Alam
Contract type: Contractor
Shah Alam, Selangor, Malaysia

Logistics+ – Fulfillment /

Permanent, Full-time /

On-site

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Job Responsibilities

  • Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
  • Manage day-to-day operations and manage change requests raised by assigned accounts.
  • Main customer support for existing operational and system enquiries.
  • Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics, documentation and data.
  • Independently prepare, draft and review presentations with customers.
  • Work closely on contract negotiation and engagements between clients and legal team.
  • Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
  • Provide technical fulfilment expertise for incoming, onboarding and existing customers.
  • Create customer retention using value proposition and continuous improvement

Job Requirements

  • At least 1 year experience in sales, business development, account management, customer success or operations role.
  • Experience in 3PL logistics business, particularly fulfilment and warehousing.
  • Track Record on provide service that is up to shipper or platform expectation
  • Candidate must possess at least Diploma / Degree in any field.
  • Strategic, innovative, and creative personality with a strong business acumen
  • A passion for working in and managing a fast-paced, collaborative environment
  • Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks
  • Operations or account management experience in Logistics market (either eCommerce or B2B)
  • Strong existing working relationships with clients and internal teams
  • Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
  • Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking. Proficiency in Mandarin will be added advantage for handling of overseas clients)

RM3,500 - RM5,500 a month

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