Executive II - SOM

IDS Medical Systems (idsMED)


Date: 7 hours ago
City: Shah Alam
Contract type: Full time
Job Responsibilities

Sales Order Management

  • Responsible for processing a variety of sales order types in the AX system in a timely and efficient manner.
  • Support and work closely with the business teams to ensure all orders are processed through the entire order processing cycle to meet customers’ needs.
  • Close liaison with warehouse on logistics and transportation co-ordination to ensure deliveries are well coordinated, duly delivered within the stipulated time-line.
  • Troubleshoot on any logistics or orders related issues that may arise during the outbound process
  • Ensure adherence to Regulatory standards (especially by checking products registration before order entry) including customs and export regulations.
  • Provide high level of customer service through prompt and courteous communication to understand their requirement, obtain feedback on service performance
  • Attend to customers inquiries and order delivery status
  • Responsible to familiarize with the GDPMDS procedure and always operate within the guidelines.

Administration of Manual Delivery Orders (PI/DO)

  • Responsible for the administration of manual PI/DO. Close monitoring to ensure all signed documents are received and converted to the appropriate system documents.

Management of consignment Orders

  • Ensure efficient management of consignment orders between internal and external customers and ensuring all the POD documents are promptly returned for filing.
  • Close monitoring and work closely with responsible sales team to aim for speedy receipt of hospitals' POs to bill off consignment goods.
  • Provide monthly report to update business teams on the inventory status for consignment stocks with emphasis on those long overdue consignments

Hospital Contracts Management

  • Conduct regular review and maintenance of contracts to keep contract information up-to-date
  • Creation of blanket orders in the AX system
  • Daily releasing of blanket orders from the system in accordance to customers’ requirements.

Administration of Incoming Shipments and Release of Back Orders

  • Administration of incoming shipment (GIN reports) and release of customers’ back orders from system for delivery.

Goods Return and Inventory Adjustments

  • To be responsible for all forms of sales returns, price and inventory adjustments for orders handled by you.

Reports

  • Generate various types of sales and inventory reports in support of sales processes

Back Up

  • Provides timely support and back-up in cross-team operations as and when required.

Filing and Archiving Duties

  • To be responsible for own area of filing (soft/hard copies)
  • Perform yearly archiving of old documents

Miscellaneous Duties

  • Miscellaneous duties as and when assigned by SOM Manager

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