Order Management Data Analyst

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

The Order Management Analyst is part of the Revenue Accounting team supporting transactional activities for global order processing. This position works closely with Sales, Operations, and Legal in the processing of the Company’s orders, which primarily include Subscription Services, Cloud Services, Professional Services, and Training. The Order Management Analyst will be responsible for the organization, fulfillment, booking, and documentation of all transactions and ensuring compliance with all Company and business policies. In this role, you will be a key contributor in driving operational excellence for the Company.

What You Will Do

• Process and manage orders in Salesforce in accordance with executed contracts and ensuring successful integration into NetSuite for billing
• Review and validate order documents (order forms, contracts, purchase orders, approval docs etc.) for completeness and accuracy
• Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash and Revenue processes
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently and participate in UAT testing for system enhancements
• Work closely with Deal Desk and Sales teams to assist in reconfigurations and upgrade opportunities
• Maintain accuracy of transactions to ensure consistent integrity in financial reporting and conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel and SFDC
• Support increased workload and additional hours when required i.e. month-end/quarter-end periods
• Collaborate cross-functionally to resolve order issues and support ad-hoc assignments as required
  
  

What You Will Bring

• 3+ years related experience, preferably in an Enterprise Software or SaaS environment
• Bachelor’s degree in Business Administration or related field preferred
• Experience with NetSuite and Salesforce
• Proficiency in Microsoft Excel is required, with a preference for experience handling large data sets and reporting is an added advantag
• Strong business acumen and understanding of sales process (forecasting, bookings, revenue)
  
  

What Gives You An Edge

• Understanding of renewal processes, including forecasting, renewal due dates, and renewal baselines, is a plus
• Strong understanding of end to end order to cash process will be an added advantage
  
  

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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