Technical Service Representative/Assistant Service Engineer/Service Engineer

Toshiba Tec Malaysia Sdn. Bhd


Date: 1 day ago
City: Shah Alam
Contract type: Full time
Job Responsibility

  • Maintenance and Troubleshooting
  • Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.
  • Diagnose and resolve technical issues promptly to minimize downtime.
  • Installation and Configuration
  • Install and configure MFPs and E&E equipment according to customer requirements.
  • Ensure proper setup and integration with existing systems.
  • Adjustment and Calibration
  • Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.
  • Implement necessary updates and upgrades.
  • Customer Training
  • Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.
  • Address customer queries and offer technical guidance.
  • Field Operations Management
  • Manage daily field operations within the assigned zone or customer building.
  • Ensure compliance with company policies and service standards.
  • Customer Relationship Management
  • Build and maintain strong relationships with customers to enhance service experience.
  • Address and resolve customer complaints effectively.

Job Requirements

  • Diploma / Degree in Information Technology / Electrical & Electronic / Mechanical/ IT Networking or similar discipline.
  • 1-2 years of working experience in the Information Technology field.
  • Ability to demonstrate and troubleshoot the product.
  • Good verbal and written communication skills.
  • Possess own transport and willing to travel.
  • Fresh graduates are encouraged to apply as training will be provided by the Company.

Job Benefits

  • Allowance Provided
  • Career Growth Opportunity
  • Internal Training Provided

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