Executive, Automotive Warranty

Summary:

Join our team as Executive Warranty Operations and play a pivotal role in transforming warranty operations across our dealer network. You'll lead strategic initiatives to enhance dealer self-reliance while driving warranty claim reduction through innovative analytics and case management improvements. This role combines strategic vision with operational leadership excellence, where you'll oversee enterprise-level warranty operations, deliver comprehensive dealer training and support, and champion critical system enhancements. You'll shape regional warranty strategies, drive transformational change across warranty ecosystem, and make a lasting impact in the automotive industry.

Job Description:

Strategic Leadership

• Support dealers in becoming self-reliant by improving warranty operations
• Drive warranty cost reduction through strategic initiatives and case analysis
• Automate departmental processes to improve efficiency and accuracy
• Strengthen warranty provisioning using data analytics and smart risk management

Operational Excellence

• Oversee accurate and efficient dealer warranty claim verification
• Manage warranty documentation and failed parts confirmation processes
• Lead data analysis and prepare executive reports
• Ensure compliance through regular provision reviews
• Enhance technical systems and warranty platforms
• Handle strategic dealer communications

What You'll Do:

Claims Oversight: Lead warranty claims verification processes across dealer network, ensuring accuracy through remote and on-site reviews and failed parts confirmation

Dealer Development: Conduct warranty training and provide ongoing support to new and existing dealers, offering guidance and answering their questions

Performance Leadership: Plan and execute warranty claim reduction activities using data analytics, with regular progress reporting

System Management: Enhance and maintain key business systems including TOWASS, e-Warranty, TLINC, CRSI, and DMS platforms

Compliance Management: Conduct quarterly Extended Warranty Program (EWP) reviews to meet audit requirements

Executive Reporting: Prepare monthly management reports including Performance Reports, Executive Summaries, Dealer Rankings, and Payment Reports

Principal Relations: Work with Toyota Motor Corporation (TMC/TDEM) on regional warranty requirements and activities

Audit Leadership: Prepare and conduct Toyota principal Warranty Surveys and Warranty Operation Audits

Cross-Department Support: Support other divisions including Gazoo Racing, Toyota Skill Contest, Quality Control activities, and company events

Requirements:

• Bachelor's degree in Automotive, Mechanical, Business Administration, or related field
• Minimum 3 years of experience in warranty or similar roles
• Executive-level experience in warranty management or automotive operations preferred
• Strong knowledge of vehicle operations and how car components work preferred
• Excellent analytical and problem-solving skills
• Proven ability to improve complex processes through creative solutions
• Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
• Strong English communication skills (speaking and writing)